Case studies
Regulated Sales Transformation
As tighter controls saw many providers’ regulated sales penetration for some products fall by around 20%, a dynamic sales transformation programme helped the client to reverse this trend and increase their sales by the same amount.
Remediating The Past
Helping a fast-growing insurance company to rectify past mistakes and address serious shortcomings in compliance, leaving them fully prepared and self-sufficient for the future.
Customer Service & Sales Quality Assurance
Helping a leading home insurer to address significant quality assurance shortfalls and develop a brand new QA regime with the customer at the centre.
Business Performance Improvement
Helping one of Europe’s leading entertainment companies to achieve record growth results by embedding a customer-focused culture across the business.
Building A Global Faculty
Following significant regulatory sanctions, the client, a prominent tier 1 global bank was placed under monitorship with one of the remedial actions instructed being for them to undertake a global financial crime remediation / re-education programme.