The team developed a governance framework in partnership with the Bank, which was devised in order to provide global controls and bank-wide consistency.
They were self sufficient and agile, but totally connected to the business in terms of stakeholder management and sponsorship.
Bottom line, I was the accountable person for this project and I needed to be assured that we could attest to the competence of the trainers to both the monitor and regulator. The faculty team provided that reassurance.
Global Head of Financial Crime Faculty Tier 1 Bank
The team’s presence and skills are impressive. They supported personal development and business growth within one of the largest media companies in the world. Solutions included providing mentoring, identifying and unleashing peoples’ potential and maximising business growth whilst delivering outstanding customer satisfaction. Their business knowledge, models, techniques and motivational tools have provided us with the ability to drive forward personal growth and business development, and will have a positive impact on many careers for years
to come.
Head of Sales Global Media Company
The IMPACT program gives sales and service agents a very simple yet effective structure to drive very complicated skills through, and makes the sales result more achievable. The team are gifted, they understand the business from the agent level upwards, and director level down, and delivered the initial training that gave the framework of understanding, and then used their extensive skills to embed that understanding every day. The team provided The Listening Company the ability to deliver an extra £33 million of customer revenue for the same cost as our previous training - they are our Superheroes!
